Carcure
Wipro | Design Sprint | 3 weeks
Competitor analysis. Affinity mapping. personas, user journey.
interactive prototype and IA using Miro. Figma, and XD
The objective was to design an online service booking platform for an automobile company that engages with the customers requesting the service, technicians, and dealers
providing the service.
Carcure by MIAG is a car repair and maintenance service application and a one-stop solution for our users.
Carcure provides roadside assistance as well as pick-and-drop service for a hassle-free comfortable experience. It caters to solutions for a wide range of service problems, as well as offers the users information regarding their next service, insurance, and service history.
Secondary Research
"Current branded dealers' customers evaluate them favorably in only one important attribute: better equipment condition. On the other hand, these very customers expect the independent garages to perform better in three attributes they consider important: value for money, adherence to forecast prices, and mechanical reliability.
One of the key problems is the perception that independent shops offer better value for money."
-Eliane Pereira Zamith Brito Ricardo Luis Beneduzzi Aquilar Luiz Artur L. Brito, (2007), Customer choice of a car maintenance service provider," International Journal of Operations & Production Management, Vol. 27 Iss 5 pp. 464 - 48
"I have a receipt folder, which I use to save information regarding my previous services"
"I have to manage all the technicians and customers, everyday."
"I have to take my
car to different
garages for repair
of different parts"
